Items must be returned unused, in their original condition and free of any damage, scratches or dents. The return request must be handled within the established deadlines, you have 14 days from the delivery date of your order to request the return.

You can request a return through our contact form or to the email info@giaideas.com, remember to include in the subject “Returned order” and the order number. We offer you the possibility of returning your items through our home collection service. The The cost for each return request is €6.90 in Italy, 19,90 € in the EU e 24,90 € in Other Countries, which will be deducted from your refund. Once the return request has been made, a courier will collect your package at the address you indicated.

Once we have handled the return of your items, we will process the refund. When you return a purchase, you will receive a refund
of the order through the same payment method you used for the purchase.

Remember: if you sent the items to be returned via our home collection service, the costs of the return will be deducted from the amount of your refund.

If you receive a damaged or defective item, please contact us. We will work to resolve the problem as quickly as possible, which may include refund or replacement.